We know our natural gas members are concerned about their natural gas bills after the recent extreme cold weather that sent market prices – and ultimately bills – up. We understand that members receiving those bills are stressed and frustrated, and that many were already financially strained over the past 12 months due to the COVID-19 pandemic.

We are also concerned about the high amounts we paid and that our members are now facing.

Rest assured we are not expecting members to pay the full bill in one installment.

We chose to include the impact of this extreme weather event on one bill instead of spreading it across multiple months to clearly show this extreme event and, primarily, so those who are eligible for assistance funds can apply while they are still available.

Once you receive your bill, call Jo-Carroll Energy at 800-858-5522 and speak with one of our Member Services Representatives who can discuss the best assistance or payment plan option for you. We are working with members on an individual, case-by-case basis.

Read more about assistance programs and payment options here.

As a not-for-profit distribution cooperative, JCE purchases natural gas from suppliers and delivers it to members. The cost of natural gas is a pass-through to members; the co-op does not set the purchase price that is paid for gas or add a mark-up.

Please know that Jo-Carroll Energy is exhausting every means to get to the bottom of why this crisis occurred. We are working with legislators and state and federal associations because we believe it is critical that the increases in the price of gas were the result of market forces rather than manipulation. We are challenging the natural gas market purchasing process so this will not happen in the future.